Privacy Policy

Last updated: September 2025

Introduction

This Privacy Policy describes how The Meat Factory (Pty) Ltd t/a HH Meat Factory (“HH Meat Factory”, “MeatMonthly”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you interact with us in-store, online via MeatMonthly.co.za, or through our wholesale and factory shop operations. We are committed to protecting your privacy and ensuring your personal information is handled securely and in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who We Are

This Privacy Policy applies to: HH Meat Factory – wholesale, factory shop, and hospitality supply. MeatMonthly.co.za – our direct-to-consumer online platform.

Company details:
The Meat Factory (Pty) Ltd t/a HH Meat Factory
Registration No: 2021/327583/07
Email: sizzle@meatmonthly.co.za / hello@hhmeat.co.za
Phone: +27 21 853 0550
Address: 7b Gerber Centre, Koorzen Street, Gants Plaza, Strand, Cape Town, WC, 7140, SA.

2. Information We Collect

We may collect and process the following personal information:
– Name and surname
– Email address
– Phone number
– Billing and delivery address
– Payment details (processed securely by PayGate)
– Order history and loyalty programme participation
– Website usage data (cookies, analytics, device info, IP address).

3. How We Use Your Information

We use personal information to:
– Process and deliver your orders
– Manage your customer account
– Provide customer service and support
– Administer promotions, specials, and loyalty points
– Improve our website and services
– Comply with legal and tax obligations

We will only use your personal information for the purposes for which it was collected, unless required by law or with your consent.

4. How We Share Your Information

We do not sell your information. We may share it with trusted third parties to:
– Process payments (PayGate, banks)
– Fulfil deliveries (couriers, logistics providers)
– Manage our IT, accounting, or marketing systems (e.g., WooCommerce, Vend, Xero, Google Analytics)

All third parties are required to comply with POPIA and keep your data secure.

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyze website performance. You may adjust your browser settings to refuse cookies, but some features may not function properly.

6. Retention of Information

We keep your personal information only as long as necessary for the purposes it was collected or as required by law (e.g., financial records for 5 years).

7. Security

We take reasonable technical and organisational measures to protect your data. Payment card details are never stored by us and are processed securely via PayGate (Pty) Ltd.

8. Your Rights under POPIA

You have the right to:
– Access your personal information
– Correct or update it
– Request deletion where legally possible
– Withdraw consent to marketing communications
– Lodge a complaint with the Information Regulator of South Africa

Requests may be sent to sizzle@meatmonthly.co.za / hello@hhmeat.co.za.

9. Children’s Privacy

We do not knowingly collect or process personal information from individuals under 18.

10. Changes to this Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent changes. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this Privacy Policy or your personal data:

The Meat Factory (Pty) Ltd t/a HH Meat Factory
📧 sizzle@meatmonthly.co.za / hello@hhmeat.co.za
🌐 https://meatmonthly.co.za/contact-us/
📞 +27 21 853 0550